UCB’s Unified Communications solution has something for every member of your company. NEC understand the important role your communications solution plays in building effective customer relationships; being able to connect easily with them can make or break your business. That’s NEC and Zeacom’s software solutions we made things easy to use, both for you and your customers.
Managers – Benefit from the ‘bird’s eye view of the whole company, whether they’re in the office or not. They feel more positive when they can “see” who’s doing what.
Office Employees – By contacting the right person first time, every time, they can work far more efficiently and painlessly. Overflowing email inboxes and ‘voice mail jail’ become a thing of the past.
Home Workers – Can enjoy seamless communications with full system functionality with the rest of the office.
Mobile Sales Team – Can work as if they’re in the office, with access to system features while on the road. This makes it much easier for them and their customers to stay in touch.
Call Centre Supervisors – UCB enables real-time monitoring of call queues and the performance of agents. Comprehensive reports provide analysis to help maximise company efficiency.
Call Centre Agents – Benefit from extensive customer details on their screen before a call is taken. Preparing and dealing with
customer calls becomes far easier.
Receptionists – By viewing the company’s activity at a glance, calls can be put through to the right person far more quickly and easily. They know who’s on a call, who’s available and who’s in a meeting, resulting in vastly improved customer service.
How does UCB help a business?
• Makes more money
• Improves efficiency
• Cuts costs
• Stops wasting time getting hold of colleagues
• Makes sure VIP callers always get through
• Enables customers to always connect quickly
• Resolves customer enquiries immediately
• Invests in the future
• Lifts your business performance
• Provides essential managerial info
• Builds a media highway
A truly Unified Communication solution
Most Unified Communications vendors have created their product by integrating different pieces of software – often produced by third party suppliers and built on a different code base – into one offering. As a result, they require several servers to run separate products.
NEC’s UCB has an entirely different approach. Our solutions are truly unified, since they are built from the ground upwards.
UCB runs on a single server and brings together presence, unified messaging, mobility, desktop telephony, the contact centre, operator console functionality and much more into one application.
Rich Presence
What is Presence? This is a constantly updated display on a PC screen of a company’s telephone and staff activity. UCB’s Rich Presence takes it to the next level with advanced, intelligent features that work around an individual.
Rich Presence is at the heart of UCB’s Knowledge Worker and Console applications. At a glance, it gives you the availability and whereabouts of your organisation in real-time. If the person you’re after is in a meeting, or on the phone, you can request notification
when they return to their desk, or when they finish a call. You can make yourself accessible to others in the same way.
Key Features and Benefits
Presence gives you a bird’s eye view of the organisation by providing real-time information on the whereabouts and availability of staff regardless of their location. Your ability to quickly find the company “expert” you require to close a sales call or resolve a customer service inquiry can be the difference between making or breaking a sale.
Key Functionality
• View the status of all other users within the organisation.
• Enable Presence so that when you are in the office, your availability is recognized and displayed (“At my Desk”, “Away from my Desk”) for all users across the network.
• You are seen to be available if you use your mouse, keyboard or telephone. After 3 minutes (or a configurable period) of inactivity, you are considered to be away.
• You can request return notification for any Presence user. This activates a screen-pop to notify when the person you wish to speak to becomes available.
• Includes extra detail such as ‘Due back 2.30pm’, ‘Free until 10.30am’, ‘Lunch’, ‘Training’ etc. Provide further information with an additional note, such as ‘at the Norwich office’.