NEC UNIVERGE SV8100 Voice Security Recorder (VSR)
NEC’s Voice Security Recorder (VSR) solution provides a total solution to call recording, documentation and agent evaluation. VSR provides a way to improve your company’s level of service and increase your Return on Investment (ROI) through the information it provides. The VSR solution is comprised of the VSR Unit, the 4-Port Digital Call Logging Unit, and two pieces of software –VSR Manager and VSR Reporter Pro.
Together, these solutions offer a comprehensive call recording and agent evaluation package for businesses both large and small. As an added benefit, Voice Security Recorder integrates with NEC’s SonicView IP Recording to capture information from both TDM and IP transport technologies. This produces a single, comprehensive storage, reporting and management system for all recorded calls whether they are TDM or IP.
NEC’s Voice Security Recorder (VSR) provides a total solution for call recording, documentation and agent evaluation. As a part of NEC’s UNIVERGE®360 approach, it enables greater productivity through the convergence of communications and business processes. VSR offers a way to improve a company’s level of service and increase Return on Investment (ROI) through the information it provides.
The Voice Security Recorder Comprises Of:
Together, these components offer a comprehensive call recording and agent evaluation package for businesses both large and small.
As an added benefit, Voice Security Recorder integrates with NEC’s SonicView IP Recording to capture information from both TDM and IP transport technologies since most businesses are neither pure TDM nor pure IP. This produces a single, comprehensive storage, reporting and management system for all recorded calls.
VSR Unit
The VSR Unit is a USB device that enables TDM UNIVERGE DT300 series, Dterm® Series i, and Electra Elite® IPK telephone users to record, store and manage their calls. It can be used with a 4-Port Digital Recorder and is the ideal solution for both users who occasionally document calls and for businesses that record all telephone conversations due to security concerns.
The VSR may be personalized to automatically record all calls or manually controlled to only record selected conversations. All recordings have superb, full-digital sound quality and are stored on the local PC or network server rather than the telephone system. The VSR is a plug-and-play solution that connects to the PC through a USB port, and requires no additional power source or wiring to function. Each unit ships with application software that allows a user to select features and options using convenient graphical tabs.
4-Port Digital Call Logging Unit
The 4-Port Digital Call Logging unit, a stackable four-extension connector, is used to monitor any combination of digital or analog extensions on a server. It provides flexible, easily installed network call storage and audio balancing on a per-port basis. Up to four digital extensions can be connected, and multiple units can be used on one PC. The 4-Port Digital Call Logging unit also provides a variety of settings and options to help deliver the results you need.
VSR Manager
VSR Manager provides quick, easy access to important calls. It enablesusers to manage calls and works with recordings wherever they areon the network. This software can manipulate large recordings andprovides tools to simplify shortcut creation and archived call access, such as:
These feature-rich productivity tools are presented in a familiar, ergonomic, easy-to-use Microsoft® Office-style interface.
VSR Reporter Pro
VSR Reporter Pro provides:
Customizable call sharing forms use sophisticated weighting criteria to ensure that emphasis is placed on the areas most critical to your business. These forms enable supervisors to grade an agent’s performance by simply selecting the call scoring play mode to grade each call segment while listening to the actual recording.
The grading module helps supervisors set key parameters for agent performance, then it grades and reports against them. Calls are graded and can be combined to measure an agent’s performance over time in comparison to others in the group. Measurements and comparisons are presented in simple, easy to read graphs and charts.