NEC UNIVERGE SV8100 Communication Analyst
A part of NEC’s UNIVERGE360 approach, UNIVERGE SV8000 Series Communications Analyst is an easy-to-use, graphically-oriented software package that captures, monitors, and analyzes phone calls and trunk usage for single or multiple locations. It provides a clear picture of voice and network activity on converged communication platforms such as VoIP, hosted PBXs and hybrid telephone systems.
For both SMB and enterprise organizations, Communications Analyst enables productivity measurement, cost management, toll fraud monitoring and billing creation. Because it is a scalable solution, with uncomplicated licensing and upgrades that are simple to implement, it can grow as your business grows. Its enterprise-level database standards ensure that your company will never outgrow it. Data can be centralized from multiple phone systems and locations with simple, easy reporting across the network. Communications Analyst seamlessly integrates with NEC’s E911 Security Notification to provide comprehensive reporting of 911 calls. It also integrates easily with most PMS systems. Those in the hospitality industry will find its customer billing features especially useful.
At a Glance
As a part of NEC’s UNIVERGE®360 approach to unifying business communications, the UNIVERGE SV8000 Series Communications Analyst provides an easy-to-use, graphically-oriented software package that captures, monitors and analyzes phone calls and trunk usage for single or multiple locations. It provides the productivity measurement, cost management, toll fraud monitoring and billing creation functions required to get a clear picture of voice and network activity on converged communication platforms such as VoIP, hosted PBXs and hybrid telephone systems. This information can improve your company’s level of service and increase your Return on Investment (ROI).
Because it is a scalable solution with uncomplicated licensing requirements and easily-implemented upgrades, it can grow as your business grows – and its enterprise-level database standards ensure that your company will never outgrow it. Its data can be centralized and made easily accessible from multiple phone systems and locations across the network. Communications Analyst even integrates seamlessly with most Property Management Systems (PMS). Those in the hospitality industry will find its customer billing features especially useful.
Analyse Call Traffic
Use Communications Analyst’s Traffic Analysis features to reduce costs and increase revenue by enabling your business to efficiently allocate resources, eliminate excess trunk capacity and increase productivity. Traffic Analysis provides the ability to:
An additional feature enables users to monitor employee productivity by viewing and analyzing call activity. Problem areas can be quickly identified and addressed with training geared to correct specific inefficiencies.
Access Reports from Anywhere
Web reporting enables users to access reporting data from anywhere via a web browser and internet access. Managers can monitor agent productivity and make adjustments to increase profitability even while they are away from the office. Communications Analyst can automatically e-mail daily call reports to representatives about each department’s performance against its goals.
Measure Campaign Response
Campaign Manager tracks and measures response to specific campaigns by associating their performance with specified call traffic. It provides information about the number of calls a campaign generates and helps companies optimize their marketing budgets. This functionality offers critical help to retail, real estate and other businesses that run marketing campaigns.
Receive Instant Notification of Emergencies and Fraudulent Activity
Communications Analyst offers its users increased security features. Security Alert detects defined emergencies and/or fraudulent calling patterns and generates alerts via email, pager or screen pop when the defined criteria are met. This level of security prevents phone abuse and unauthorized calls while helping maintain a safe environment.
With its seamless integration with NEC’s E911 Security Notification, Communications Analyst also provides comprehensive reporting of 911 calls. Details of 911 calls are managed and stored for future reference. Whether for use by security departments for analyzing response times or studying the effectiveness of a business’s emergency response plans, a historical record documenting each 911 call and associated details are critical to any business.
Provide Accurate Billing and Proof of Calls
Client Matter can help your business ensure that precise customer billing is provided and that proof is retained of all calls billed. Contacts can be imported or exported between email programs and Communications Analyst, and hourly billing rates can be associated with those contacts.
This feature associates group contacts with specific projects, then generates billing reports for all associated project calls made to and from the grouped contacts.