UCB’s Knowledge Worker improves the productivity of all employees by consolidating the management of phone calls & faxes with voicemail, staff presence and internal chat – all from the PC.
Knowledge Worker is available in a choice of two applications:
Executive Desktop – Allows executives and knowledge workers to manage their communications from their PC desktop. The handling of phone calls, voice and fax messages can be done more efficiently and productively than ever before.
Executive Insight – Supplies Desktop functionality to existing Microsoft® Outlook users, providing management of phone calls, voice and fax messages alongside their emails within one application.
Key features:
Screen-pops – Caller information displayed enables calls to be answered more professionally and efficiently.
Presence – Status of entire staffwhereabouts. Colleagues can be reached more quickly, saving time and avoiding endless voicemails and phone tag.
Presence Profiles – Automatic individual voicemail greetings each time a user leaves the office, along with date/time of return.
Calendar Integration – Profile greetings with ETA are automatically ACTIVATED, based on Outlook Calendar appointments.
Control of phone and fax – All communications can be managed from the PC without having to leave the desk.
Customised voicemail responses – For specific recognized callers, enhancing customer service.
UCB Knowledge Worker Overview
Ideal for most employees, department experts & managers
Unifies all communications in one application
Intelligent productivity features
User-friendly Microsoft® Outlook integration
Advanced Presence application
Automated screen-pops
Email calendar integration
Microsoft Office Communications Server (OCS) gateway
Add-ons include Executive Mobile & Executive Conferencing
Presence reporting helps identify where employee time is being spent
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Rich Presence is an intelligent, everyday tool at the heart of Knowledge Worker. It gives the user a bird’s eye view of the organisation by providing real-time information on the whereabouts and availability of staff regardless of their location.
A users’ ability to quickly find the company “expert” they require to close a sales call or resolve a customer service inquiry can be the difference between making or breaking a sale.
Key Features:
View the status of all other users within the organisation
Users are seen to be available if they use their mouse, keyboard or telephone; after 3 minutes (or a configurable period) of nactivity, they are considered to be away
Users can request return notification for any Presence user; this activates a screen-pop to notify when the person they wish to speak to becomes available
Other status options include ‘Due back 2.30pm’, ‘Free until 10.30am’, ‘Lunch’, ‘Training’ etc
Users can choose to display the subject of their current appointment; this is particularly useful for keeping operators and receptionists informed
Access to company directory with Presence buttons enable one-touch speed-dialing
Field sales teams, managers and home workers can access Knowledge Worker functions from their mobile phone, to maintain maximum reachability. UCB’s Executive Mobile module consists of two complementary applications:
Cellular Application – Offering desktop functionality on a mobile
Web Portal browser application – Provides alternative access to office communications for mobile workers from their home, hotel or
laptop browser
With UCB’s Executive Mobile you can:
Increase reachability with a single number wherever you are
Direct access to the company directory
See a colleague’s availability in the office before you call with Presence – no more phone tag
Seamlessly transfer a call from a deskphone to a mobile
Voice messages, faxes, emails & call history can be retrieved from a mobile
Texting option available for in-house colleagues
UCB takes conferencing to new levels of convenience, speed and user experience. The user-friendly drag-and-drop interface allows up to 32 callers the most intuitive and flexible conferencing possible. Bring new attendees into a conference, split into private groups, move participants between private conversations and more – all with a click of the mouse.
ROI Factors
Save on costly conference bridges or 3rd party costs
Save on travel, hotel & fuel costs
Save on travel time man-hours
A truly green solution
Key Features
Emails conference details within Outlook, plus calendar integration
All attendees’ names appear on screen, the current speaker is highlighted
Screen-pop reminders before conference begins
Adjustable volume control & mute for all individual attendees
Click-to-record – simple & secure MP3 recordings, easily archived & accessed
Secure pin number access